Terms and Conditions

General Policies

    • Minors (age 17 and under) must be accompanied by a parent or guardian at all times.

    • All sales are final. Zap Zone does not offer refunds.

    • Additional venue fees may apply at select locations and may include third-party operational fees. Fees vary by location.

    • Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events, and are subject to change without notice.

    • Zap Zone is not responsible for lost or stolen items.

    • Commercial recording or photography is not permitted.

    • No outside food or drinks are allowed (with the exception of birthday cakes approved beforehand by a manager). Any outside food may incur an extra $50 charge.

    • Activities are available on a first come, first serve basis.

    • Activities may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion.

    • Coupons and promotions are one per person per day. Coupons and Promotional Gift Cards cannot be used for food and do not have any cash value.

    • All individuals participating in Adventure Park, FlyZone, or Go-Kart activities must have a signed, valid waiver. If under 18, minors must have their waiver signed by a parent or guardian.

    • All individuals/participants in Adventure Park and FlyZone must wear safety grip socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of activities policies, please call your local Zap Zone store.

    • Grip Socks, Bowling Shoes, and Roller Skates are sold separately and required for each activities respectively.

    • Appropriate attire, including shirts and pants, must be worn at all times on the premises. Footwear must also be worn at all times, except in designated areas.

    • Some activities may have age and height restrictions. Please call or visit Zap Zone for details.

    • Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.

    • Zap Zone does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
    • Individuals are strictly prohibited from consuming alcohol on all property premises (including parking lots); private groups must have valid documentation and management approval prior to their event

$10 or $15 Promotional Gift Cards

    • Valid only at participating Zone Entertainment locations, including BIG Best in Games, Zap Zone XL, Zap Zone, Escape Room Zone, BonaVenture Rollerama, Bowlero Lanes, and Azra Haunted House.

    • $10 Promotional Gift Cards are limited to one (1) per person, per day. $15 Promotional Gift Cards are limited to one (1) per person, per visit.

    • Cannot be combined with any other coupons, discounts, promotions, packages, or special offers.

    • Valid only toward activities, attraction wristbands, or arcade game cards/gameplay.

    • Not valid for food, beverages, alcohol, socks, merchandise, gift cards, parties, gratuities, or taxes.

    • No cash value. Not redeemable for cash except where required by law.

    • Any unused value is forfeited.

    • All sales are final.

    • Promotional Gift Cards may not be resold, transferred for value, reproduced, or altered.

    • Zone Entertainment reserves the right to refuse, cancel, or revoke any Promotional Gift Card that has been altered, duplicated, obtained fraudulently, or used in violation of these terms.

    • Promotional Gift Cards remain the property of Zone Entertainment and must be returned upon request.

    • Zone Entertainment is not responsible for lost, stolen, damaged, or unauthorized use of Promotional Gift Cards.

    • Promotional Gift Cards cannot be applied to previous purchases.

    • Certain attractions, events, promotions, or experiences may be excluded.

    • Additional attraction restrictions, height requirements, and availability may apply.

    • Additional restrictions may apply.

    • Terms & Conditions are subject to change without notice.

Party and Group Events

    • Parties and events must be booked in advance and secured with a non-refundable deposit. Deposits may vary per package/booking. All party and event deposits and payments are non-refundable.

    • Please arrive 15 minutes before your scheduled party time to allow for check-in time. Additional time is not available unless booked prior to your event.

    • The individual(s) booking the event is responsible for covering any damages and/or repairs occurred at the facility by the group’s party members.

    • Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.

    • Deposits are non-refundable. Payment for any remaining balance on birthday parties or events will be taken at the time of check-in.

    • Parties may only be rescheduled twice. Rescheduling the initial date can be done up to 48 hours prior to the scheduled birthday party or up to 7 days for group events.  

    • The sole person authorized to modify packages and/or dates for the event is the original booking individual.

    • A 4.87% service fee is applied to all parties and events.


    • You are welcome to bring approved decorations to your scheduled party that are not permanent and do not cause any damage to Zap Zone property. Confetti, pinatas, glitter, and silly string are not permitted. If present, these items will incur a $100 cleaning fee.
    • The following activities not included in party packages unless specified: Go-Karts, Escape Rooms, Paint Blast, Rage Room; guests wishing to use the excluded activities will need to purchase them separately at the regular rates.

Day Pass Details

    • The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.

    • Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.

    • Participation in the Day Pass Special Promotion is subject to availability. The availability of the times may be limited based on capacity restrictions at our facility. Zap Zone reserves the right to manage and adjust the availability of the Promotion.

    • Each participant will have access to activities. Activities are available on a first-come, first-serve basis. If the facility reaches its maximum capacity, Zap Zone retains the right to conclude your session to accommodate other guests.

    • Activities vary by location.

    • The following activities and services are not included in the Day Pass: Bowling, Axe Throwing, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast. Go-Karts are available as an add-on option. Guests wishing to use the excluded activities or services will need to purchase them separately at the regular rates.

    • Arcade credits can be added separately to the Day Pass. 

    • In addition to our regular Day Pass, Zap Zone offers Special Passes at a discounted rate on select days and times. These passes include the same activities as our regular Day Pass and are subject to availability. Promotion details may vary by location and are subject to change without notice.

    • Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
    • Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/

Season Summer Pass Details

    • Valid June 1, 2026 – September 7, 2026 at participating locations.

    • Season Summer Pass pricing starts at $59.99. Pricing may vary by location.

    • Includes unlimited Level 1 activities, including laser tag, adventure park, bumper cars, pixel floor, skating, and more. Activities vary by location.

    • Level 2 activities, including karting, axe throwing, and bowling, are sold separately. Arcade Cards, Rage Rooms, Escape Rooms, food, beverages, socks, and skate rentals are not included and are sold separately.

    • A valid photo ID of the purchasing pass holder or the purchasing parent/legal guardian must be presented at each visit to activate the Season Summer Pass. The ID must match the name listed on the original purchase. 

    • Passes are valid only at the location selected during purchase and may not be used at other locations. Passes are non-transferable, non-refundable, and may not be resold. Lost, stolen, or damaged passes will not be replaced. 

    • Cannot be combined with any other coupons, discounts, promotions, offers, or gift cards, excluding eligible Black/Gold Cards. 

    • Management reserves the right to modify, suspend, or terminate the program, activities, benefits, pricing, terms, or participating attractions at any time without notice. Terms and conditions are subject to change. Pass holders must comply with all attraction rules and policies. Void where prohibited.

National Parents’ Day Offer Details

    • Offer must be purchased online by July 25, 2026. 
    • Free wristbands are redeemable on National Parents’ Day (July 26, 2026) only.
    • Receive one (1) FREE Level 1 Wristband with the purchase of one (1) paid Kids Level 1 Wristband.
    • Includes unlimited Level 1 activities, including laser tag, adventure park, bumper cars, pixel floor, skating, and more. Activities vary by location.
    • Level 2 activities, including karting, axe throwing, and bowling, are sold separately. Arcade Cards, Rage Rooms, Escape Rooms, food, beverages, socks, and skate rentals are not included and are sold separately.
    • Passes / wristbands are non-transferable, non-refundable, and may not be resold. Lost, stolen, or damaged passes will not be replaced. 
    • Cannot be combined with any other coupons, discounts, promotions, offers, or gift cards, excluding eligible Black/Gold Cards. 
    • Management reserves the right to modify, suspend, or terminate the program, activities, benefits, pricing, terms, or participating attractions at any time without notice. Terms and conditions are subject to change. Guests must comply with all attraction rules and policies.

Half-Off Tuesdays Details

    • Half-Off Tuesdays begins on June 4th, 2024. Event dates, times, and pricing may vary, especially around holidays. Half-Off Tuesdays offer will not be available on December 31st. Please call your local Zap Zone store for details. The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.

    • Admission is per item. Items included in promotion – Day Passes, Single Activities Sessions, Arcade Games, and Classic Pizza. 

    • The following activities and services are not included in the Half-Off Tuesdays: Bowling, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast, Beverages, Food (excluding pizza); guests wishing to use the excluded activities or services will need to purchase them separately at the regular rates.

    • Arcade games, excluding merchandisers and claw machines, are priced at half the credits of our store’s standard rate.

    • Arcade games will allocate tickets at our store’s standard rate; games with green readers will not dispense tickets.

    • $10 Promotional Gift Cards cannot be combined with Half-Off Tuesdays deals.

    • Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.

    • Participation in the Half-Off Tuesdays is subject to availability. 

    • Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
    • Offer not available for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/

Double Ticket Days Details

    • Double Ticket Days events are held monthly from the 1st – 3rd throughout the year. The following restrictions, which are subject to change without notice, apply to all Double Your Prizes events:

    • This offer cannot be combined with any other coupons, offers, promotions, reservations, parties, or events.

    • Arcade cards may not be split or combined.

    • A minimum of 1,000 points and maximum of 4,000 points are required to qualify.
    • Limit one per person per day.

Unlimited Night & Family Fun Day Details

    • Unlimited Nights are the last Saturday of every month (excluding December) from 9pm – Midnight. Family Fun Days are the last Sunday of every month (excluding December) from 12pm – 3pm. 
    • Event dates, times, and pricing may vary, especially around the holidays. Please call your local Zap zone store for details on upcoming events.

    • Admission is per player and includes three hours of unlimited select activities.

    • The following activities and services are not included in the Unlimited Night & Family Fun Day specials: Go-Karts, Bowling, Axe Throwing, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast; guests wishing to use the excluded activities or services will need to purchase them separately at the regular rates.

    • Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
    • Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/

Media Policies

    • By entering the facility’s premises, Zap Zone has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation.

    • By entering Zap Zone, you are entering an area where photography, audio and video recording may occur.

    • Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Zap Zone and its initiatives, including, by way of example only, use on websites, in social media, news and advertising.
    • By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.

Health and Safety

    • Zap Zone performs routine maintenance on all equipment and structures required by state regulations.

    • By entering the facility’s premises, visitors understand the known and unanticipated risks. All visitors play at their own risk. This includes, but is not limited to, those individuals who suffer from seizure disorders, are pregnant, and anyone who has physical limitations that should not incur an increased heartbeat.

    • Visitors are required to inform staff of any potential risks or injuries witnessed.

    • First-aid kits are stationed at every location and available for medical purposes.

    • Safety of visitors is of utmost importance. Zap Zone has a zero tolerance for violence and will proceed with legal action.

    • All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.

 

All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.